Why did my perm come out half curly, even after a redo?

I got a spiral perm a week ago. Noticed during process she was kinda sloppy putting the chemicals on along with neutralizer. It went on my arm, legs, near eyes. I've had perms before and this has never happened. My hair takes perms well too. It started to fall after a few hours in some places, others it was still curly. Next day and following it was losing more curl. After 55 hrs I washed it and it was completely straight in the front of my face, and back of hair by neck. The most curly areas were barely curly. I called and she decided to redo. She said my hair was very healthy and it was no problem. She rolled it all again with smaller rods and used a stronger perm solution. Again, the neutralizer was flying all over the place. I figured she was trying to be careful since she said maybe it didn't hit all spots. Here it is two day later and it is almost completely straight in same spots. I find it hard to believe if my hair was difficult it would take in some spots and not others. She is young so I wonder if she just isn't as experienced? She used a matrix perm solution. Maybe it isn't a good one? What do you guys think?